Because of the personalized nature of our products, we are unable to accept returns once products have been printed and shipped. So we encourage you to take great care to ensure the accuracy of each order before approving printing.
Digital file orders will not be refunded once you have received the completed file. We will, however, make edits to the files as needed during the ordering process.
Should the product you receive have an issue with the printing or is lost or damaged in shipping, we will offer to (1) reprint your order and expedite the shipping on the reprint or (2) issue a refund or store credit, depending on the circumstances. You will be (1) required to provide us with a digital photo of any printing issues or (2) return one printed card to us at your expense via USPS mail for our review, before a reprint, store credit, or refund is issued. Refund or reprinting will be determined solely at our discretion.
Please contact us within 14 days of purchase to being the process for a reprint, store credit, or refund. Simply send an email to firstname.lastname@example.org and we will reply within 1 business day. Requests received after the 14 day return period will not be refunded.